Reports to Council

Michael Lu, the City’s Transportation Planner, provided Council with BC Transit’s 2024–2025 Customer Satisfaction Report, 2025 calendar-year transit performance statistics, 2024/2025 Annual Performance Summary, 2026/2027 Annual Operating Agreement, and transit fare increase.

Kamloops’ overall satisfaction score increased modestly to 3.38 out of 5, up from 3.27 the previous year, with half of respondents rating their experience 4 or 5. This upward trend suggests that recent investments in service and operational efforts are being noticed by riders. Transit use also increased, with 59% of respondents reporting they had used the system in the past year, up from 51% the previous year.

Ridership in Kamloops increased by 4.1% over the 2024/25 BC Transit fiscal year while revenue increased by 3.9%. The Kamloops Transit System has continued to perform above the average across comparable Tier 1 systems in British Columbia in operating cost recovery, has exceeded expectations in terms of passenger trips and total revenue, and has been below budget in total cost and operating cost per trip. As of December 2025, ridership recovery across the Kamloops Transit System was at 115% of pre-pandemic levels.

Council directed staff to advance the previously approved September 2027 fare increase to September 2026 and the September 2029 fare increase to September 2028 as follows:

View the full report.
View the presentation within the Council meeting slide deck.
Contact for further information:
Michael Lu | [email protected]

View the full Council Highlights for this meeting